Refund policy

Handmade with Care

Every Liebe Leather piece is individually handcrafted and carefully inspected before it reaches you. Because genuine leather is a natural material, slight variations in colour, grain, texture and finish are part of what makes each item unique and are not considered defects.

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Our Returns Policy

Due to the handcrafted nature of our products, we do not offer returns, exchanges or refunds for change-of-mind purchases.

We encourage you to carefully review product descriptions, dimensions and images before placing your order. If you have any questions before purchasing, we're always happy to assist.

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Damaged, Defective or Incorrect Orders

We take great care in inspecting and packaging every order. However, if your item arrives damaged, is defective, or you receive an incorrect product, please contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging (if applicable)

Once we have reviewed your claim, we will work with you to provide an appropriate resolution. Depending on the circumstances, this may include a repair, replacement, exchange or refund.

Where a refund is approved, it will be processed using an appropriate payment method. Processing times may vary depending on the payment method and financial institution.

Please note that natural variations in genuine leather, including variations in colour, grain and texture, are not considered defects.

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